Refund and Returns Policy – Legal Highs USA

Introduction

At Legal Highs USA, customer satisfaction is our top priority. We want every customer to feel confident when shopping with us, knowing that they are purchasing potent, affordable, and high‑quality herbal incense from a trusted online store. This Refund and Returns Policy outlines the terms under which you may request a refund or return, ensuring transparency and peace of mind.

Our Commitment to Customers

We understand that buying incense online requires trust. That’s why we strive to provide clear policies that protect our customers while maintaining fairness. Whether you are purchasing strong liquid incense or our carefully crafted herbal incense blends, we want you to feel secure knowing that your order is backed by our commitment to quality and customer care. We hope this Refund and Returns Policy provides all you need.

Eligibility for Refunds

Refunds may be requested under the following conditions:

  • Damaged Products: If your order arrives damaged or defective, you are eligible for a full refund or replacement.
  • Incorrect Orders: If you receive the wrong product, we will replace it at no additional cost.
  • Unopened Packages: Refunds are available for unopened products returned within 14 days of delivery.

Please note that due to the nature of our products, opened packages cannot be returned for hygiene and safety reasons.

Returns Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our team via the contact form on our website within 14 days of receiving your order.
  2. Provide Order Details: Include your order number, product name, and reason for return.
  3. Return Authorization: Our team will provide instructions and a return authorization number.
  4. Ship the Product Back: Return the product in its original packaging to the address provided.

Once we receive and inspect the returned item, we will process your refund or replacement promptly.

Refund Timeline

Refunds are typically processed within 5–7 business days after we receive your returned item. Depending on your payment method, it may take additional time for funds to appear in your account.

Herbal Incense Products

At Legal Highs USA, we specialize in selling herbal incense products that are potent, aromatic, and crafted from premium botanicals. Our incense is intended strictly for aromatherapy, relaxation, and fragrance purposes. Because of the delicate nature of herbal incense, we cannot accept returns on opened packages. This ensures that every customer receives incense that is fresh, safe, and uncompromised. By purchasing from Legal Highs USA, you acknowledge that our herbal incense is sold solely for recreational and aromatic enjoyment, and you agree to use it responsibly.

Non‑Refundable Items

Certain items are non‑refundable, including:

  • Opened herbal incense packages.
  • Products returned without prior authorization.
  • Orders placed more than 14 days prior to the refund request.

Customer Responsibility

Customers are responsible for ensuring that shipping information is accurate at the time of purchase. We cannot issue refunds for orders lost due to incorrect addresses provided during checkout.

Discreet Shipping and Returns

We value your privacy. All products are shipped in discreet packaging, and returns are handled with the same level of confidentiality. This ensures that your purchase remains private from start to finish.

Legal Disclaimer

Our products are intended for aromatherapy and fragrance purposes only. They are not designed to diagnose, treat, cure, or prevent any medical condition. By purchasing from Legal Highs USA, you agree to use our products responsibly and in accordance with our guidelines.

Conclusion

At Legal Highs USA, we pride ourselves on offering potent, cheap, and high‑quality herbal incense while maintaining a customer‑friendly refund and returns policy. We believe in transparency, fairness, and trust, ensuring that every customer feels secure when shopping with us. If you have any questions about our Refund and Returns Policy, please contact our support team for assistance.